PUBLIC GRIEVANCE: Pekospeed, the franchisee of Bluedart Courier in Darjeeling
Posted by Barun Roy on April 12th, 2011
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FILE NO. 1/PG/2011
This is with reference to Mail sent through Bluedart (Tracking no #############). The mail was sent by ######## to the following address:
#########
###### Darjeeling 734101
On the 9th of April 2011, the mail was returned to ‘origin’ purportedly due to ‘nonavailability of the Consignee’. This despite the fact that, I the consignee live near Pekospeed, the franchisee of Bluedart Courier in Darjeeling.
Upon inquiry at Pekospeed it was revealed that the individual who usually distributed courier had been on leave and as such another individual was assigned to distribute the mails. This individual even though the Street Name, Building Name and the Flat No. was clearly stated on the envelope did not enter the building nor made any effort to find where my flat was. The said employee even agreed before the consignee at the office of Pekospeed that he did not enter the building. He stated that he inquired about the consignee in the ‘neighbourhood’ instead of following the address specifically mentioned on the envelop of the mail indicating that he was a novice at his job.
Whatever, might have been the case, the fact is that due to INCOMPETENCE shown by Pekospeed and its employees the consignee has been made to suffer with no mistake on his part.
It is requested that such things do not happen again and clients on both ends the (Consignee and the Consigner) are not made to suffer in such manner.
It is also hoped that the private enterprises begin to understand that people pay for their services and as such they are duty bound to perform not the other way round where the client is made to pay while these private enterprises fail to provide services and instead make excuses for their incompetence and professional lapses.
Yours faithfully,
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